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Get help with your sympl order, or any other questions you may have regarding products, returns, exchanges, shipping and more.

Sympl | Help Center

How do I cancel my order?

How do I make changes to my order?

What if my order hasn't arrived?

When will my order ship?

How can I file a claim with Route protection?

What should I do if some items in my order are missing?

Missing Items

Order Support

How do I return my order?

What is your return policy?

How long does it take to process a refund?

International Returns (Outside the USA)

Returns & Exchanges

How much is International Shipping?

How long will it take to deliver after being shipped?

Can I track my order ?

Do shipping costs include duties and taxes?

How are orders shipped?

Do you ship internationally?

Shipping

Pre-Order Questions

Packing Cubes

Compare Fabrics

What improvements does the V2.2 Commuter Backpack have?

Product Questions

How do I apply promo/discount codes?

Discount codes not valid with free gifts

What should I do if the 'Bundle and Save' feature is not working?

Discounts

What is your limited lifetime warranty policy?

Warranty

Do you have any physical stores?

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