Chat with us.  If we're busy, we'll get back to you within 24-48 hours via email.

This is the best and fastest way to reach us. Just send us a note and we'll get back to you within 24 hours.

Shop Sympl

Slings

Accessories

Shop Bags

Backpacks

Totes

Symplº

Estimated ship dates for pre-order items is specified on the product page:Please check the product page of the item your asking about (usually found close to the &quot;add to cart&quot; button) &#xA0;&#x2013; If you need further help you can email us at: &#xA0;<a href="mailto:support@symplofficial.com">support@symplofficial.com</a>

Estimated ship dates for pre-order items is specified on the product page:. Please check the product page of the item your asking about (usually found close to the "add to cart" button). – If you need further help you can email us at:  support@symplo

When will my pre-order ship?

Pre-Order Questions

How do I cancel my order?

How do I make changes to my order?

What if my order hasn't arrived?

When will my order ship?

What should I do if some items in my order are missing?

Order Support

What products are currently on "Pre-Order"

How do I return my order?

What is your return policy?

How long does it take to process a refund?

International Returns (Outside the USA)

Returns & Exchanges

How much is International Shipping?

How long will it take to deliver after being shipped?

Can I track my order ?

Do shipping costs include duties and taxes?

How are orders shipped?

What is the process for handling pre-order items and shipping updates?

Do you ship internationally?

Shipping

How do I apply promo/discount codes?

Discount codes not valid with free gifts

What should I do if the 'Bundle and Save' feature is not working?

Discounts

Packing Cubes

Product Questions

What is your limited lifetime warranty policy?

Warranty

Do you have any physical stores?

When will my pre-order ship?Updated 15 days ago