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<p>Currently, the CommuterPak 24L carbonate and CommuterPak 24L ballistic are available for preorder only and are not currently available to ship. All pre-orders for either of the 24L Commuter Packs come with a free tech note wallet, and pre-orders are expected to ship on June 30th.&#xA0;</p>

Currently, the CommuterPak 24L carbonate and CommuterPak 24L ballistic are available for preorder only and are not currently available to ship. All pre-orders for either of the 24L Commuter Packs come with a free tech note wallet, and pre-orders are

Pre-Order Information

How do I cancel my order?

How do I make changes to my order?

What if my order hasn't arrived?

When will my order ship?

How can I file a claim with Route protection?

What should I do if some items in my order are missing?

Missing Items

Order Support

How do I return my order?

What is your return policy?

How long does it take to process a refund?

International Returns (Outside the USA)

Returns & Exchanges

How much is International Shipping?

How long will it take to deliver after being shipped?

Can I track my order ?

Do shipping costs include duties and taxes?

How are orders shipped?

Do you ship internationally?

Shipping

Pre-Order Questions

Packing Cubes

Compare Fabrics

What improvements does the V2.2 Commuter Backpack have?

Commuter Pack 20L Ballistic Nylon (V2.1 vs. V2.2)

Product Questions

How do I apply promo/discount codes?

Discount codes not valid with free gifts

What should I do if the 'Bundle and Save' feature is not working?

Discounts

What is your limited lifetime warranty policy?

Warranty

Do you have any physical stores?

Pre-Order InformationUpdated a month ago